Who we are
Avocadic Inc ("Avocadic", "we") makes Avocadic Time, runs avocadictime.com, and is the controller of the personal data described here. Contact for privacy questions and requests: support@avocadictime.com.
The short version
Avocadic Time runs on your Mac and doesn't send us your shows, notes or screen content. We collect what we need to sell you a license, activate it, run demos, answer support email and, if you sign up, send our newsletter. We don't sell your personal data. The app has no analytics or advertising, and our website counts visits with cookie-free analytics.
What we collect, and why
- When you buy or rent: your name, email, country and order details, shared with us by Paddle. We use them to issue and deliver your license, support you, and keep tax and accounting records.
- When you activate, deactivate or move a license: the license key, a hashed identifier of your Mac, a device key the app creates, activation dates and the app version. Like any internet service, our licensing service also receives the connection's IP address. We use these to keep each license on one Mac at a time, handle moves and prevent fraud.
- When you start a demo: your verified email address, the hashed Mac identifier and your marketing choice. We use them to give each Mac one demo, send the demo confirmation and reminders, and, only if you tick the box, send news.
- When you join the newsletter on our website: your email address, the page you signed up on and the signup date. We use them to send occasional Avocadic Time news, because you asked for it.
- When you choose Check for Updates: the app version, so we can tell you whether a newer version exists. We don't keep a record tied to you.
- When you email support: whatever you write, plus any report you attach. We use it to help you.
The hashed Mac identifier
When you activate or start a demo, the app takes your Mac's hardware identifier, scrambles it with a one-way function, and sends only the result. We use it to keep a license on one Mac and to allow one demo per Mac. It is still personal data, because it's linked to your license or demo email, and we treat it that way.
What stays on your Mac
Your shows, cue stacks, notes, images, settings and passwords. Local network features (Display Macs, Remotes, the iPad app, the LAN Viewer, NDI®, Companion, OSC and MIDI) talk only to devices on your network, never to us. Timecode audio is decoded on your Mac and never recorded or sent.
Payments
Paddle.com is our Merchant of Record. It collects your payment details and billing information directly and processes them under its own privacy notice. We never see or store your full card number.
Our website
avocadictime.com uses Cloudflare Web Analytics to count visits and see which pages are read. It sets no cookies, doesn't follow you to other sites and doesn't build a profile of you. Our host, Cloudflare, processes your IP address and basic request information to deliver pages and protect against abuse. The site has no advertising or tracking cookies; Paddle's checkout may use cookies, as described in Paddle's privacy notice.
Who receives your data
We share it only with the service providers that run Avocadic Time for us, and only for that purpose:
- Paddle (Merchant of Record): checkout, payment, tax, invoices and refunds.
- Cloudflare: website hosting and analytics, our licensing service, and the newsletter list, including their databases.
- Resend: sending license, demo and service email (and news, if you opted in).
- Zoho: our support mailbox.
- Our accountants or legal advisers, and authorities where the law requires it, or a buyer if the Avocadic Time business is sold.
Email from us
License delivery, demo confirmation and demo reminders are part of the service. News and offers go only to people who join the newsletter on our website or tick the unticked opt-in box when starting a demo. Every newsletter has an unsubscribe link, and you can also email support@avocadictime.com to be removed and have your address deleted.
Legal bases (EU, EEA, UK and Swiss users)
Contract: to sell, deliver, activate and support your license or demo. Legitimate interests: to prevent license misuse and repeat demos, to keep our services secure, and to understand how our website is used through cookie-free analytics. Legal obligation: tax and accounting records. Consent: the newsletter and other marketing email, which you can withdraw at any time.
How long we keep it
- License and order records: for the life of the license plus the period tax law requires (typically 7 years).
- Demo registry (hashed identifier and demo email): while Avocadic Time is sold, plus 2 years.
- Newsletter and marketing list: until you unsubscribe.
- Support email: up to 3 years after your last message.
Your rights
Depending on where you live, you can ask to see, correct, delete or export your data, object to or restrict how we use it, and withdraw consent. Email support@avocadictime.com. We'll answer within 30 days and won't treat you differently for asking. Some records (tax, fraud prevention, an active license) may need to be kept. In the EU, EEA, UK or Switzerland you can also complain to your data protection authority.
California
We don't sell or share personal data for advertising, and we don't use sensitive personal data. California residents have the rights above and can use them by emailing us.
International transfers
Avocadic is in the United States, and our providers may process data in the US and other countries. Where the law requires, we rely on safeguards such as the European Commission's Standard Contractual Clauses.
Security
We use reasonable technical and organizational measures, including encrypted connections and limited access. No system is perfectly secure; if a breach affects your data, we'll notify you as the law requires.
Children
Avocadic Time is for professionals and isn't directed at children under 16. We don't knowingly collect their data.
Changes
If we change this policy, we'll update the date above, and tell you by email or in the app for material changes.
Contact
Avocadic Inc, 9169 W State St #1135, Garden City, ID 83714, USA. Email: support@avocadictime.com.