Who handles refunds
Avocadic Time is sold by Avocadic Inc through our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. Refunds follow Paddle's Refund Policy.
14-day refund window
You can request a refund within 14 days of your purchase. In a Main + Backup bundle, a refund covers both licenses unless you ask for one only.
Rentals
A rental is delivered and fully usable the moment you activate it, so an activated rental is non-refundable, except where the law requires a refund or the rental didn't work as described. A rental you haven't activated can be refunded within 14 days of purchase.
How to ask
Use the link in your Paddle receipt email, or go to paddle.net, find your order and choose Request refund. If anything about a purchase or a license isn't working, or you bought the wrong license, email support@avocadictime.com first; we'd like the chance to fix it.
Try before you buy: the app is free to download and program, and each Mac can run a seven-day output demo.
After a refund
A refunded license is cancelled and can no longer be activated or moved. On a Mac where it's active, it's deactivated the next time that Mac checks in with our licensing service, and never in the middle of a show.
If we stop selling Avocadic Time
Rentals you haven't activated can be refunded on request.
Your rights
Customers in the EU, EEA, UK, Switzerland and other places with statutory withdrawal or refund rights keep them in full. Nothing in this policy limits rights you have under consumer law.